Gambling is entertainment — full stop. At eq98, we believe that every player deserves to enjoy our platform safely, with complete control over their experience. This page sets out the tools, resources and commitments we put in place so that gaming on eq98 stays fun, transparent and within healthy limits for every Pakistani user.
Whether you are following a PSL final on our cricket betting markets, spinning through our slots lobby or playing a live dealer table, the purpose is the same: enjoyment. Gambling should never be approached as a way to earn money, solve financial difficulties or relieve stress. When it stops being fun, it stops being gambling — and eq98 takes that shift seriously.
The responsible gambling tools on eq98 are not buried in settings menus or treated as liability disclaimers. They are built into the platform's core because we believe proactive player protection matters — not just compliance on paper.
Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar bring different backgrounds and financial realities to our platform. We respect that diversity and design our tools to be accessible and meaningful regardless of your experience level or how often you play.
Every registered user has access to the following tools, free of charge. There is no penalty for using them — we actively encourage you to set limits before you start playing.
Set a daily, weekly or monthly cap on how much you can deposit to your eq98 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be reduced instantly; increases require a cooling-off period.
Define the maximum amount you are comfortable losing over a set period — daily, weekly or monthly. When you hit your loss threshold, the system restricts further wagering until the relevant period expires. Amounts are shown in PKR (Rs).
Cap the total duration of each play session. When your session time limit is reached, you are automatically logged out. This is particularly useful for players who find that time passes quickly during live cricket in-play betting or live casino sessions.
Set a recurring pop-up notification that appears at regular intervals during your session — showing elapsed time, current session net position and a prompt to review whether you want to continue. A simple, non-intrusive awareness tool.
Take a short break from the Platform for a defined period — 24 hours, 7 days or 30 days. During a cooling-off period, your account login is restricted. You will not receive promotional communications. The period cannot be shortened once activated.
Request a longer-term or indefinite exclusion from the Platform. Self-exclusion closes your account access for a minimum period (typically six months or longer) and cannot be reversed early. All marketing is suppressed. This is the most comprehensive option for players who need a full break.
To activate any of these tools, navigate to your Account Settings after logging in, or contact our 24/7 support team via live chat. Requests to activate responsible gambling restrictions are processed promptly — we will never pressure you to reconsider or delay a limit you have chosen to set.
The table below summarises every available responsible gambling control, how to activate it and how quickly each takes effect.
| Tool | What It Does | Available Periods | Takes Effect | Can Be Reversed? |
|---|---|---|---|---|
| Deposit Limit | Caps total deposits over a period in PKR. | Daily / Weekly / Monthly | Immediately | Reduction: Immediate. Increase: After cooling-off period. |
| Loss Limit | Caps total wagering losses over a period. | Daily / Weekly / Monthly | Immediately | Reduction: Immediate. Increase: After cooling-off period. |
| Session Time Limit | Logs you out after a set continuous play duration. | 30 min / 1 hr / 2 hr / Custom | Immediately | Yes — adjustable in account settings at any time. |
| Reality Check | Periodic pop-up with session time and net balance. | Every 15 / 30 / 60 minutes | Immediately | Yes — frequency adjustable or deactivated. |
| Cooling-Off / Take a Break | Temporary account restriction for a defined period. | 24 hrs / 7 days / 30 days | Immediately | No — cannot be shortened. Auto-lifts on expiry. |
| Self-Exclusion | Long-term account closure and exclusion from the platform. | 6 months / 1 year / 5 years / Indefinite | Within 24 hrs | No — minimum period strictly enforced. Early reversal not permitted. |
Exact available periods and cooling-off durations are governed by the operator's current responsible gambling policy, which may be updated. Contact support for the latest details.
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. The following are recognised warning signs. If several of these apply to you or someone you know, it is worth taking a closer look at your relationship with gambling.
Identifying a problem early is the most effective way to address it. No judgement is attached to asking for help — our support team treats all responsible gambling requests with complete discretion and respect.
Using funds meant for essential expenses — rent, food, utility bills or family obligations — to fund gambling activity is a clear warning sign that gambling has moved beyond entertainment.
Placing increasingly large bets or continuing to play specifically to recover money that has already been lost, rather than stopping at your planned limit.
Regularly spending significantly more time on the platform than you intended — particularly if session time limits or reality checks are being ignored or dismissed immediately.
Lying about the amount of money being spent, the frequency of sessions, or the existence of gambling accounts — especially if this involves concealing financial transactions.
Experiencing negative emotional states specifically when away from the platform, or finding that gambling is the primary method of managing stress or difficult emotions.
Taking loans from family, friends or formal lenders, or liquidating personal assets specifically to continue gambling after running out of available funds.
Neglecting work, family commitments or personal responsibilities in order to gamble, or experiencing relationship difficulties that are directly related to gambling behaviour or finances.
The following questions are adapted from widely used responsible gambling self-assessment frameworks. They are provided for personal reflection only — they are not a diagnostic tool, and answering yes to any of them does not mean you have a gambling disorder.
If you answer "yes" to several of these questions, we strongly encourage you to use the responsible gambling tools available on eq98, speak to our support team, or seek support from a specialist resource.
Reaching out for help is a sign of self-awareness and strength. eq98 support treats all responsible gambling requests with full confidentiality and respect.
eq98 operates a mandatory age verification process for all accounts. No withdrawal is processed without KYC age confirmation. Registration by anyone under 18 — or the higher minimum required by the operator's licensing jurisdiction — is a material breach of our Terms & Conditions.
If you share a device with younger family members or live in a household where children or teenagers have access to your devices, we strongly encourage you to:
If you suspect a minor has accessed a gambling account — including your own — contact eq98 support immediately. We will investigate promptly, suspend the account and handle any associated funds in accordance with applicable compliance requirements.
If gambling is causing concern for you or someone close to you, the following resources and approaches are available. You are not alone, and help is accessible.
Our customer support team is available 24/7 and can activate any responsible gambling tool immediately — deposit limits, cooling-off periods or self-exclusion. Contact via live chat from your account dashboard. Email: [email protected] (plain text only).
Speaking openly with a trusted family member, close friend or religious community leader about gambling concerns is often the most accessible first step — particularly within Pakistani family and community structures where personal accountability matters.
General practitioners, psychiatrists and mental health counsellors can provide clinical assessment and referrals for problem gambling. Mental health services are available across major Pakistani cities including Karachi, Lahore, Islamabad and Rawalpindi through both public and private healthcare providers.
Gamblers Anonymous (GA) operates an internationally recognised peer-support model and maintains online resources accessible from Pakistan. The GamCare website (referenced as a widely recognised responsible gambling resource) provides information, guidance and access to trained advisors online. These are text-only mentions; access subject to local internet availability.
eq98's self-exclusion commitment: When a self-exclusion request is submitted, your account is restricted within 24 hours, all marketing communications are suppressed, and the exclusion cannot be reversed during the minimum exclusion period. We take these requests seriously and will never attempt to re-engage an excluded player during their exclusion window.
Online gambling in Pakistan is subject to the Prevention of Gambling Act, 1977 and other applicable legislation. eq98 does not hold a domestic gambling licence issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani provincial authority. eq98 operates under applicable international gaming regulations.
Users accessing eq98 from Pakistan do so at their own discretion and bear sole responsibility for ensuring compliance with applicable local laws before registering, depositing or participating in any activity on the Platform. eq98 does not make representations that access to or use of the Platform is lawful under Pakistani law.
The information on this page is provided for player welfare and informational purposes only. It does not constitute legal advice. If you have questions about your legal obligations under Pakistani or applicable international law, you should consult a qualified legal professional.
Use our responsible gambling tools, read our Terms & Conditions and visit the FAQ for any platform questions. Our support team is available 24/7 if you need to set a limit, take a break or ask anything about safe play on eq98.
18+ Only — or the higher minimum required by the operator/license jurisdiction. Gambling may not be legal in your jurisdiction. Please verify applicable local law before participating. Play responsibly.